RETURN POLICY
Last updated August 26, 2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
A Loom Away
Attn: Returns
RMA #
2461 Collettsville Rd
Lenoir, NC 28645-9072
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven hundred ten (710) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Digital
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Item must be unused, unworn, and unwashed, free of odors (smoke, pet hair, perfume, etc.), with original tags attached, and returned in its original packaging. Items showing signs of wear, use, damage, or alteration will not be eligible for a refund. All returns are subject to inspection upon receipt. Items that do not meet the above condition requirements will not be refunded and will be returned to the customer at their own expense. Defects/Damage Exception: Items arriving with a manufacturing defect or damaged in transit are handled separately from standard returns — these are eligible for a full refund or replacement, and the Company will cover return shipping costs in these cases.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: